WARRANTY POLICY
Platinum Car Films PPF Warranty
We stand behind every roll of paint protection film we manufacture. This policy explains exactly what is covered, for how long, under what conditions, and how to make a claim — clearly, without legal jargon.
What Is Covered
The Platinum Car Films warranty covers defects arising from the manufacturing process or the material properties of our polyurethane TPU film. Coverage applies when the film has been purchased from an authorised distributor or installer and installed by a certified professional in accordance with our installation guidelines.
Covered — Manufacturing Defects
Not Covered — Exclusions
Warranty Duration by Product
Warranty periods reflect the thickness, formulation, and expected service life of each product line. All periods run from the date of professional installation, not purchase date.
| Product | Thickness | Coverage | Warranty |
|---|---|---|---|
| Platinum 210 Paint Protection Film | 8.5 mil / 216 μm | Full exterior — clear | 10 Years |
| Select 190 Micron PPF | 7.5 mil / 190 μm | Full exterior — clear | 8 Years |
| Headlight Paint Protection Film | 190 μm | Headlight lenses | 5 Years |
| Matte Paint Protection Film | 190 μm | Matte finishes | 5 Years |
| Satin Paint Protection Film | 190 μm | Satin finishes | 5 Years |
| Gloss Black PPF 190 Microns | 190 μm | Gloss black finishes | 5 Years |
Warranty Conditions
To keep your warranty valid, the following conditions must be met throughout the full warranty term:
Certified Installation
Film must be installed by a certified PPF professional following Platinum Car Films installation guidelines. Surface preparation, temperature, and application technique affect long-term performance.
Approved Maintenance
Clean using pH-neutral automotive soap and soft microfibre cloths. Avoid solvent-based cleaners, abrasive compounds, and automatic brush car washes within the first 30 days.
Authorised Product
Warranty applies only to genuine Platinum Car Films product purchased through an authorised distributor or installer. Grey-market film is not covered.
Personal Vehicle Use
Standard terms apply to personal and light commercial use. Fleet and high-mileage commercial applications may require a separate written warranty agreement.
Proof of Purchase
A valid proof of purchase and installer certification record must be retained and provided at the time of any warranty claim. Digital records accepted.
Timely Reporting
Defects must be reported within 30 days of discovery. Delayed reporting that results in further damage may affect claim eligibility.
What Voids the Warranty
The following actions or circumstances will void the Platinum Car Films warranty:
How to Make a Warranty Claim
Our claim process is straightforward. Most claims are resolved within 5–10 business days of receiving documentation.
What to include in your claim message:
✓ Product name and purchase date
✓ Installation date and installer name
✓ Clear photos of the defect
✓ Vehicle make, model, and year
✓ Description of when defect appeared
✓ Your name and contact details
✓ Installation date and installer name
✓ Clear photos of the defect
✓ Vehicle make, model, and year
✓ Description of when defect appeared
✓ Your name and contact details
Warranty Transferability
The Platinum Car Films PPF warranty is fully transferable to a subsequent vehicle owner. This makes professionally protected vehicles more attractive to buyers and supports resale value.
Transfer Requirements
Limitations of Liability
This warranty is the sole and exclusive remedy for defects in Platinum Car Films paint protection film. The following limitations apply:
Submit a Claim or Ask a Question
Our team is available 24/7 to assist with warranty questions and claims. Contact us directly via WhatsApp or the contact form at platinumcarfilms.com/contact-us/