Refund Policy

This policy applies to orders placed with Platinum Car Films. Because many of our products are made to order or customized (including OEM/ODM branding), refunds are handled as described below.

Eligible cases

Goods that arrive damaged during shipping.
Goods that do not match the specification confirmed in your order.
Incorrect or missing items compared to your order confirmation.

How to make a request

Contact us in writing at info@platinumcarfilms.com or by WhatsApp within 7 days of delivery. Include your order number, clear photos or video of the issue, and a short description. We may ask for additional information or the return of the goods for inspection.

Resolution

If your request is approved, we will offer a replacement, a credit, or a full or partial refund, depending on the case. Approved refunds are returned to the original payment method.

Not eligible

Custom-made or OEM/ODM-branded goods produced to your specification, unless faulty or not as specified.
Products that have been installed, cut or used, other than for a defect covered by our warranty.
Damage caused by improper storage, handling or installation.

Warranty claims

Product performance issues after installation are handled under our Warranty terms.