WARRANTY POLICY

Platinum Car Films PPF Warranty

We stand behind every roll of paint protection film we manufacture. This policy explains exactly what is covered, for how long, under what conditions, and how to make a claim — clearly, without legal jargon.

  • Up to 10-Year Coverage
  • Non Transferable
  • 24/7 Claim Support
Schedule Free Consultation

What Is Covered

The Platinum Car Films warranty covers defects arising from the manufacturing process or the material properties of our polyurethane film. Coverage applies when the film has been purchased from an authorized distributor and installed by a certified professional in accordance with our installation guidelines.

Covered — Manufacturing Defects

  • Yellowing or discoloration caused by UV degradation of film material
  • Delamination — film separating from its backing or adhesive layers
  • Bubbling or blistering not caused by external mechanical impact
  • Cracking or splitting arising from material brittleness
  • Adhesive failure under normal driving and environmental conditions

Not Covered — Exclusions

  • Physical damage from rock chips, road debris, or vehicle collisions
  • Edge lifting as it may be due to many external reasons
  • Scratches or abrasions caused by improper washing or detailing
  • Chemical damage from non-approved cleaning products or fuel spills
  • Staining from bird droppings, tree sap left untreated
  • Intentional removal or tampering by an uncertified technician
  • Intentional removal or tampering by an uncertified technician
  • Normal wear and surface micro-marring from daily driving

Warranty Duration by Product

Warranty periods reflect the thickness, formulation, and expected service life of each product line. All periods run from the date of professional installation, not purchase date.
Product Thickness Warranty
TPU Paint Protection Film 7.5/8.5/9.5 mil 4-10 Years
Window Tint Film 2.mils 3-10 Years
Headlight Paint Protection Film 7.5 mil 2-5 Years

OEM/ODM product lines may carry separate warranty terms as agreed in writing at time of order.

Warranty Conditions

To keep your warranty valid, the following conditions must be met throughout the full warranty term:

Certified Installation

Film must be installed by a certified PPF professional following Platinum Car Films installation guidelines. Surface preparation, room temperature, and application technique affect long-term performance.

Approved Maintenance

Clean using pH-neutral automotive soap and soft microfibre cloths. Avoid solvent-based cleaners, abrasive compounds, and automatic brush car washes within the first 30 days.

Authorised Product

Warranty applies only to genuine Platinum Car Films product purchased through an authorized distributor. Grey-market film is not covered.

Personal Vehicle Use

Standard terms apply to personal and light commercial use. Fleet and high-mileage commercial applications may require a separate written warranty agreement.

Proof of Purchase

A valid proof of purchase and installer certification record must be retained and provided at the time of any warranty claim. Digital records also accepted.

Timely Reporting

Defects must be reported within 7 days of discovery. Delayed reporting that results in further damage may affect claim eligibility.

What Voids the Warranty

The following actions or circumstances will void the Platinum Car Films warranty:
  • Non-certified installation
    Film applied by an unqualified installer without following the official installation process.
  • Chemical contamination
    Exposure to solvent-based cleaners, fuel, brake fluid, or other harsh chemicals.
  • Physical impact or collision damage
    Damage from road accidents, vandalism, deep rock chips, or any external mechanical force.
  • Removal by non-certified technician
    DIY or improper removal that causes paint damage does not fall under warranty responsibility.
  • Abrasive washing methods
    Automatic brush car washes, pressure washers applied too close, or abrasive sponges that scratch the film.
  • Non-approved overlay products
    Applying non-approved waxes, sealants, or coatings over the film that cause chemical interaction.
  • Untreated environmental contamination
    Bird droppings, tree sap, or industrial fallout left on the surface for extended periods causing etching.
  • Expired warranty period
    Claims submitted after the product-specific warranty period has elapsed will not be eligible.
  • Warranty is non-Transferable
    to next owner of the vehicle.

How to Make a Warranty Claim

Our claim process is straightforward. Most claims are resolved within 5–10 business days of receiving documentation.
01

Document the Defect

Take clear, well-lit photographs of the affected area from multiple angles. Include a reference object (coin or ruler) to show scale. Note when you first observed the defect.ou first observed the defect.

02

Gather Your Records

Locate your original proof of purchase, the name and contact of your certified installer, and the installation date.

03

Contact Platinum Car Films

Submit your claim by WhatsApp (+86 181 2245 8657 or +86 153 3807-7719), or via platinumcarfilms.com/contact-us/. Include photographs, purchase details, and installer record in your first message.

04

Claim Review

A Platinum Car Films representative will review your submission within 3–5 business days. We may ask for additional photos or request a physical inspection by a certified installer in your region.

05

Resolution

If approved, Platinum Car Films will arrange: replacement film supply, re-installation credit, or a pro-rated refund based on the remaining warranty period at the time of the verified defect.

What to include in your claim message:

✓  Product name and purchase date
✓  Installation date and installer name
✓  Clear photos of the defect
✓  Vehicle make, model, and year
✓  Description of when defect appeared
✓  Your name and contact details

Limitations of Liability

This warranty is the sole and exclusive remedy for defects in Platinum Car Films paint protection film. The following limitations apply:

Remedy is limited to film or installation

Platinum Car Films’ liability is limited to supplying replacement film, re-installation credit, or a pro-rated refund. We are not liable for repainting costs, vehicle storage, transportation, or consequential economic loss.

No warranty on underlying paint condition

This warranty covers the film itself. It does not warrant the vehicle’s underlying paint, clearcoat, or primer. Any pre-existing paint defects visible through the film are not covered.

No consequential or indirect damages

Platinum Car Films is not liable for indirect, incidental, or consequential damages including loss of use, depreciation in vehicle value, or costs incurred by third parties.

Governing jurisdiction

This warranty is governed by the applicable laws of the jurisdiction in which the product was purchased and installed. Disputes shall first be referred to Platinum Car Films for resolution.

FAQ / Trust Builder

Frequently Asked Questions

Everything B2B buyers ask before partnering with a PPF supplier.

What does the Platinum Car Films PPF warranty cover?

than 2% annually is acceptable), bubbling or cracking from material failure, and adhesive failure under normal conditions. It does not covers physical damage, improper installation, or chemical misuse.

How long is the warranty on Platinum 210 PPF?

The Platinum PPF products carry a 2-10-year manufacturer warranty from the date of professional installation — the longest in the Platinum Car Films range, reflecting the film’s premium base material.

Does the warranty cover yellowing?

Every membrane / PPF is prone to Yellowing caused by UV degradation, however, yellowing @2% annually is internally accepted as Normal phenomenon.Platinum Car Films uses high grade base materials and advanced manufacturing technology for UV stability and long-term optical clarity.

Is the warranty valid if I install the film myself?

No. The warranty requires installation by a certified PPF professional. DIY installation voids coverage because improper surface preparation or technique can cause defects indistinguishable from material defects.

Can I use a ceramic coating over Platinum Car Films PPF?

In most cases yes — applying a compatible ceramic coating over PPF is common professional practice. Only PPF-compatible ceramic products should be used. Consult a professional for guidance before applying any overlay product.

Is the warranty transferable when I sell my vehicle?

No. It is a non-transferable warranty..

Does the warranty apply globally?

Yes. The warranty applies globally to products purchased through authorized distributors. Claims can be submitted digitally / or email regardless of location.

Submit a Claim or Ask a Question

Our team is available 24/7 to assist with warranty questions and claims. Contact your local distributor or directly contact platinumcarfilms.com/contact-us/

WhatsApp

+86 181 2245 8657
+86 153 3807-7719

Email

info@platinumcarfilms.com

Claim Form

platinumcarfilms.com/contact-us/